Privacy Policy & Terms of Use

VisitRecap is currently offered to residents of Canada. By creating an account, you represent that you are ordinarily resident in Canada and are legally capable of agreeing to these Terms. VisitRecap is not currently offered or marketed as a service to residents of the United States or other jurisdictions outside Canada.

A Canadian user who temporarily accesses the Services while travelling remains responsible for complying with any local laws applicable to their use. We may restrict account creation, access or functionality based on location where reasonably necessary for legal, privacy, security or operational reasons.

VisitRecap is a patient-controlled informational and organizational tool designed to help users prepare questions before healthcare visits; create personal summaries of healthcare conversations; remember instructions and next steps; organize medications; manage appointments and reminders; maintain personal health information; and review information from previous visits.

VisitRecap may temporarily capture and process audio from a healthcare conversation, generate a temporary transcript, and use artificial intelligence to create a patient-facing recap. The visit audio and underlying transcript are not retained after processing is complete. The resulting summary may be retained in your account according to your settings.

VisitRecap is not an EMR and does not create or maintain your healthcare provider’s official medical record.

You must obtain appropriate consent before starting a VisitRecap session. You agree that you will clearly inform your healthcare provider and any other participant that VisitRecap will temporarily capture and process the conversation; obtain the affirmative consent of all participants before starting; use the in-app consent process provided by VisitRecap; not circumvent, disable or misrepresent the consent process; stop the session if a participant does not consent or withdraws consent; and comply with applicable laws, professional requirements and healthcare-facility policies.

Although VisitRecap does not retain the audio recording, temporary capture, transmission or processing of a conversation may still be subject to laws governing recording, interception or privacy. VisitRecap must not be used for secret or covert recording. You are responsible for ensuring that you have authority to process information concerning anyone participating in the conversation.

VisitRecap does not provide medical advice. VisitRecap is not a physician or other healthcare provider; a medical diagnostic service; a replacement for professional medical care; an emergency service; an EMR; or the official source of your medical information.

Use of VisitRecap does not create a doctor-patient, healthcare-provider, fiduciary or other professional relationship between you and VisitRecap, QuickChart Inc., or their personnel. Always direct medical questions to an appropriately qualified healthcare professional.

If you believe you may have a medical emergency, call 911 or seek emergency medical care immediately. Do not delay or change medical care because of information generated by VisitRecap.

VisitRecap uses artificial intelligence and automated systems. These systems can make mistakes. A VisitRecap summary may be inaccurate, incomplete, misleading or inconsistent with what your healthcare provider intended.

Errors may include omitted information; incorrect medical terminology; incorrect medications or doses; incorrect dates or follow-up intervals; attribution of a statement to the wrong speaker; misunderstanding of background conversation; transcription errors; translation errors; and AI-generated statements that were not actually discussed.

You are responsible for reviewing your summary and confirming medically important information with your healthcare provider. Do not rely on a VisitRecap summary as the sole basis for a healthcare decision. Your healthcare provider’s instructions and official medical record take precedence over a VisitRecap summary.

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials; maintaining control of devices used to access your account; using available security features; notifying VisitRecap promptly of suspected unauthorized access; and activities occurring through your account unless caused by a failure of VisitRecap’s systems.

You must not access another person’s account without lawful authorization. We may require authentication or additional verification before providing access to sensitive information.

A parent, guardian or other legally authorized representative may use VisitRecap in connection with the healthcare of a child or another person for whom they are authorized to act. Children under 13 may not independently create an account. Where an individual cannot provide meaningful consent themselves, you are responsible for ensuring that you have the legal authority required to act on their behalf.

As between you and VisitRecap, you retain your rights in information and content you provide to the Services ("User Content"). You authorize VisitRecap to collect, transmit, temporarily process, store and otherwise use User Content only as reasonably necessary to provide the Services; generate your summaries; provide features you request; maintain your account; protect the security and integrity of the Services; comply with applicable law; and perform other activities described in our Privacy Policy. This authorization includes permitting VisitRecap to engage service providers acting on its behalf.

VisitRecap does not sell your Personal Information or identifiable health information. VisitRecap does not use identifiable healthcare conversations, transcripts or summaries to train generally available AI models. Our handling of Personal Information is described in the VisitRecap Privacy Policy, which forms part of these Terms.

VisitRecap uses third-party technology providers to operate parts of the Services. QuickChart Inc. provides certain backend processing and technology services to VisitRecap, including infrastructure for temporary audio processing, transcription, AI processing and storage of VisitRecap information.

QuickChart acts as a service provider to VisitRecap with respect to this information and is contractually restricted in how it may use and disclose VisitRecap data. Use of a service provider does not create a healthcare-provider relationship between you and that provider.

Certain functionality may allow information to be provided to your VisitRecap account by a healthcare provider or compatible service. VisitRecap does not control your healthcare provider’s official medical record.

Information appearing in VisitRecap should not be assumed to have been entered into, corrected within, or incorporated into your healthcare provider’s official record. Similarly, correcting or deleting information in VisitRecap does not necessarily change information maintained by your healthcare provider.

You may use VisitRecap only for lawful, personal and authorized purposes. You may not secretly record or process conversations; use VisitRecap without required participant consent; impersonate another person; access another person’s information without authorization; attempt to circumvent authentication or security controls; interfere with the operation or security of the Services; introduce malicious software; scrape or systematically extract information from the Services; reverse engineer the Services except where expressly permitted by applicable law; resell or commercially exploit the Services without written permission; use VisitRecap to provide unauthorized medical services; use the Services for unlawful surveillance; or use the Services in a way that violates another person’s privacy or legal rights.

We may suspend or terminate access where we reasonably believe these Terms have been violated.

Medication lists, schedules, notifications, appointment reminders and similar features are organizational tools only. They are not medication-management or clinical-monitoring services.

Notifications may be delayed, missed, suppressed by your device, affected by connectivity or otherwise fail. You remain responsible for following instructions provided by your healthcare professionals and for managing your medications safely. Do not rely solely on VisitRecap to determine whether, when or how to take a medication.

VisitRecap may provide summaries in languages other than the language originally spoken during a healthcare encounter. Translations are generated automatically and may contain errors or alter the meaning of medical information. Where there is uncertainty, confirm the original information directly with your healthcare provider or a qualified interpreter.

We may add, modify or discontinue features from time to time. We do not guarantee that the Services will be uninterrupted, error-free or available at all times. Maintenance, connectivity problems, device limitations, third-party failures, security events or other circumstances may temporarily affect availability.

We may restrict or suspend functionality where reasonably necessary to maintain security; comply with law; prevent misuse; protect users; or maintain the integrity of the Services.

VisitRecap is currently available free of charge during its initial Canadian rollout. We intend to continue offering a free tier, but may introduce optional paid or premium features in the future. Before charging you for a paid service, we will disclose applicable pricing and material subscription terms.

Where a subscription is purchased through Apple, Google or another application marketplace, billing, cancellation and refunds may also be governed by that marketplace’s terms. We will not charge you a recurring subscription without the authorization required by applicable law.

The VisitRecap application, website, software, design, trademarks, branding, AI workflows and other proprietary technology are owned by VisitRecap or its licensors. These Terms give you a limited, personal, non-exclusive, non-transferable and revocable right to use the Services in accordance with these Terms. They do not transfer ownership of VisitRecap’s technology or intellectual property to you.

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. VisitRecap does not warrant that AI-generated content will be accurate or complete; the Services will identify every important part of a healthcare conversation; translations will be accurate; reminders will always be delivered; the Services will operate without interruption; or the Services will meet every user’s individual requirements.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

To the maximum extent permitted by law, VisitRecap and its directors, officers, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of or inability to use the Services. This includes, without limitation, losses arising from reliance on an inaccurate or incomplete AI-generated summary; a missed reminder; interruption of service; deletion or loss of information; translation errors; or unauthorized use resulting from a user’s failure to protect account credentials.

To the maximum extent permitted by applicable law, VisitRecap’s aggregate liability arising from or relating to the Services will not exceed the greater of (a) CAD $100; or (b) the amount you paid directly to VisitRecap for the Services during the twelve months preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be excluded or limited. Nothing in these Terms limits rights or remedies available to you under mandatory Canadian consumer-protection or privacy legislation.

You may stop using VisitRecap at any time. You may request deletion of your account subject to our Privacy Policy and applicable legal requirements.

We may suspend or terminate an account where reasonably necessary because of violation of these Terms; unauthorized or unlawful activity; risk to the privacy or security of another person; abuse of the Services; legal requirements; or discontinuation of the Services. Where reasonably possible, we will provide notice before terminating an account for reasons other than urgent security, legal or safety concerns.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights you may have under the law applicable to you.

The Parties will first attempt in good faith to resolve a dispute informally. After a dispute has arisen, you and VisitRecap may mutually agree to mediation, arbitration or another lawful dispute-resolution process. Unless another forum is required by applicable consumer law, disputes that are not otherwise resolved may be brought before a court of competent jurisdiction in Ontario.

Nothing in these Terms requires you to waive a right to bring a proceeding that applicable consumer-protection legislation gives you.

We may update these Terms from time to time to reflect changes to the Services; changes in applicable law; security or privacy requirements; or other reasonable operational changes. The current version will display the date it was last updated. Where a change materially affects your rights or obligations, we will provide reasonable notice and obtain additional agreement where required by law.

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

These Terms and the VisitRecap Privacy Policy constitute the agreement between you and VisitRecap concerning your use of the Services, except where separate written terms expressly apply.

Questions about these Terms may be directed to VisitRecap Inc., 2120 Regent St., Unit 2, Sudbury, Ontario, P3E 3Z9, Canada — or by email to info@visitrecap.com.