Visit Recap

Get Started For Free
Get Started For Free

Terms of Use

Last Updated: March 4 2026

This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.

These terms require the use of arbitration to resolve disputes, rather than recourse to the judicial system.

VisitRecap Inc. (“VisitRecap”, “we”, “us”, “our”) owns and operates the website located at visitrecap.com (“Website”) and the consumer-facing application designed to help individuals summarize, organize, and reflect on information from their healthcare visits and prepare questions or notes for future visits (“App”) and the underlying platform and supporting software (“Software” and together with App, “Platform”). These Terms and Conditions of Use (“Terms”) apply to all users of the Platform and Website (collectively, “Services”), including users who view the content available through the Services, and users who download the App and use and submit information via the Platform (each, a “User, “you” or “your”).

By taking action to indicate acceptance of these Terms (such as clicking a checkbox indicating you agree to the Terms, or using the Services), you indicate that you have read and accepted these Terms, which constitute a binding legal agreement between you and VisitRecap. These Terms shall be effective as of the date you accept them. If you do not accept these Terms, then do not use the Services. These Terms supersede prior agreements or discussions between you and us regarding the Services. We may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time and for any reason whatsoever.

These Terms may be amended by us from time to time at our sole discretion. If we make changes to these Terms, we will notify you by updating the “Last Updated” date at the top of these Terms, posting a notice via the Services, and/or by sending you an email (as appropriate). Unless otherwise indicated, the amendments will be effective immediately upon posting of the updated Terms. Your continued use of the Services after we provide such notice, if applicable, or after we post the updated Terms, constitutes your acceptance of the changes and your consent to be bound by the Terms, as amended. IF YOU DO NOT AGREE TO THE AMENDED AND UPDATED TERMS, YOU MUST STOP USING THE SERVICES.

You should also carefully review our Privacy Policy, found here at visitrecap.com/privacy before using the Services.

1.BACKGROUND 

We proudly offer an innovative patient-facing informational tool designed to help patients understand and remember what was discussed during a medical encounter. VisitRecap provides a structured, understandable plain-language recap of the content of a medical visit. VisitRecap seeks to help individuals summarize, organize, and reflect on information from their healthcare visits and prepare questions or notes for future visits.   

2.DISCLAIMER 

VisitRecap does not provide medical advice. VisitRecap is not a healthcare provider and does not prescribe any medication or provide the Services in connection with the provision of healthcare. The Services are not substitutes for the advice and medical care of a doctor or healthcare provider. VisitRecap does not diagnose or treat medical conditions, does not replace professional medical judgment, and does not create a doctor–patient or clinician–patient relationship. VisitRecap is intended solely for informational, educational, and organizational purposes. VisitRecap does not record or store audio and does not create or maintain official medical records. The Services use automated systems and artificial intelligence to generate summaries and organize information. These systems may produce inaccurate, incomplete, or misleading outputs. Users must review all outputs carefully and should not rely on them as medical advice or as a substitute for consultation with a qualified healthcare professional. VisitRecap is not intended to create, store, or replace an official medical record. Any summaries or documents generated through the Services are informational only and should not be relied upon as part of the official clinical record maintained by healthcare provider. YOU SHOULD CONSULT A QUALIFIED HEALTHCARE PROVIDER FOR ALL HEALTH ADVICE. IF YOU HAVE ANY SYMPTOMS OR SIGNS OF ILLNESS, CONTACT A HEALTHCARE PROVIDER IMMEDIATELY. 

VisitRecap is not a Health Information Custodian under the Personal Health Information Protection Act, 2004. VisitRecap provides tools that allow users to organize and summarize their own information. Users remain solely responsible for their personal health information. 

3.ELIGIBILITY 

By agreeing to these terms, you represent and warrant to us that: (a) you have not previously been suspended or removed from the Service; and (b) your registration and your use of the Service is in compliance with any and all applicable laws and regulations.  

You may not obtain the Services if you: (i) do not agree to these terms and conditions; (ii) are not duly authorized to enter into this agreement in your province or jurisdiction of residence, incorporation, or establishment, as the case may be; or (iii) are prohibited from accessing or using the Services by applicable law. 

4.THIRD-PARTY SERVICES

You acknowledge that the Service may integrate with or provide access to third‑party products or services (“Third‑Party Services”). VisitRecap does not control, endorse, or warrant any Third‑Party Services and is not responsible for their availability, security, or performance. Use of Third‑Party Services is subject to the applicable third‑party terms, and You are solely responsible for compliance. You authorize us to share your Data (as defined below) with Third‑Party Services as needed to support the integration. We are not liable for any loss, damage, or data issues arising from your use of Third‑Party Services.

5.INFORMATION PROVIDED TO US 

  1.  VisitRecap processes only text entered voluntarily by the User. VisitRecap processes your Data solely to provide the Services and does not access or use such information for any independent purpose. VisitRecap does not review your Data except as necessary to maintain system functionality, security, and compliance. VisitRecap does not  store, or audio, does not integrate with electronic medical record systems, and does not generate official medical documentation. All information we collect, including your Data and Usage Data, will be collected and used in accordance with Our Privacy Policy available at visitrecap.com  
  2. You retain ownership of the data you provide to us through use of the Services (“Data”). By using the Services, you grant VisitRecap a limited, non-exclusive, non-transferable, revocable license to process your Data for the purpose of providing the Services to you. VisitRecap will not sell, license, or use your Data for secondary purposes.  

6. HOW WE USE YOUR INFORMATION 

We use information that we collect about you or that you provide to us, including any personal information: 

  1. To provide you with the Services, including the website, App and the respective contents. 
  2. To provide you with information, products or services that you request from us. 
  3. To fulfill the purposes for which you provided it or that were described when it was collected or any other purpose for which you provide it. 
  4. To provide notices about your account/subscription, including expiration and renewal notices. 
  5. To carry out our obligations and enforce our rights in any contracts with you, including for billing and collection or to comply with legal requirements. 
  6. To notify you when App updates are available, and of changes to any products or services we offer or provide though it. 
  7. To improve our App, products or services, or customer relationships and experiences. 
  8. For any other purpose with your consent. 

7. USER RESPONSIBILITIES 

Our platform helps you summarize information from a medical visit into a concise, comprehensible, plain-language summary. By using the Services, you acknowledge, agree, and warrant that you are compliant with all local, provincial, state, and federal laws and regulations and professional standards of practice with respect to: 

  1. Accuracy and Completeness of Information: You are solely responsible for ensuring the accuracy, completeness, and appropriateness of the information you provide to the Services, in compliance with professional standards and applicable healthcare laws in the jurisdiction of use. 
  2. Compliance with Laws and Regulations: You agree to comply with all relevant laws, regulations, and rules applicable in your jurisdiction related to your use of the Services and the Data you submit. 
  3. Consents and Permissions: You must obtain all necessary consents and permissions from individuals whose data you submit to the Services, particularly for any sensitive patient data, in compliance with your jurisdiction’s laws and regulations, as well as any regulatory requirements and best practices. You agree not to provide the Services with any other individuals’ information or data without obtaining all necessary consents, permissions, and authorizations from such an individual prior to inputting Data. 
  4. Confidentiality of Access Credentials: You are responsible for maintaining the confidentiality of any access credentials related to your use of the Services. 
  5. Support Tool Only: VisitRecap is intended as a support tool only and is not intended to provide clinical decision support or diagnosis or to generate official medical documentation. It does not replace clinical judgment. The software is not classified as a Medical Device under Health Canada’s Software as a Medical Device (SaMD) guidance and should not be used as such. All outputs should be reviewed by the user for accuracy before being relied upon or shared. 
  6. Service Availability: Interruptions may occur due to factors beyond our control (e.g., third-party disruptions, power outages, internet/cellular issues). We cannot guarantee uninterrupted availability, and we are not liable for damages or losses resulting from such interruptions. 

8. ACCESS AND USE OF SERVICES 

  1. Grant of Rights: Subject to these Terms, we hereby grant to you a limited, royalty-free, non-exclusive, non-sublicensable, non-transferable right to access and use the Service in accordance with these Terms. All rights not expressly granted to you are reserved by us. There are no implied rights. 
  2. Account and Access: In order to access and use the Services, you will be required to create a user account (“Account”). You agree that you will: 

 

  • Provide complete and accurate information when registering your Account. 
  • Update your Account if any of your information changes. 
  • Immediately notify us of any unauthorized access or use of your Account. 
  • Not create an Account for any other individual or organization. 
  • Keep your Account access information confidential and secure. 

3.Payment and Billing: 

  • We utilize third-party payment processors (“Payment Processors”) for billing through your account-linked payment methods (“Billing Information”). Payment processing is subject to both the Payment Processors’ policies and these Terms. We are not liable for the Payment Processors’ actions or inactions. By using our Services, you consent to pay charges at the rates specified in our pricing and billing policies accessible when signed into your account. You authorize us and the Payment Processors to charge these amounts, including taxes, to your specified payment method (“Payment Method”). 
  • You must keep your Account and Billing Information current, complete, and accurate, and update it promptly upon changes. Notify us or our Payment Processors immediately if your payment method is canceled or becomes inoperable. Updates can be made in your Account or by contacting us at info@visitrecap.cominfo@quickchart.ca. 
  • By using the Services and agreeing to these Terms, you consent to recurring billing and automatic charges by us or our Payment Processors using your Payment Methods. Additional terms in order forms, invoices, or elsewhere may also apply. To verify your account information, you may be billed up to your current balance at any time. 
  • We reserve the right to deactivate, terminate, or restrict access at our discretion, including for nonpayment or late payment. We may modify plans, pricing, and features at any time at our sole discretion. Continued use constitutes acceptance of updated plans and pricing. 
  • All customers may access a free tier of the Services. Customers may also subscribe to a premium tier of the Services for a fee.  
  • You may choose between: (a) a monthly subscription billed monthly at the then-current rate (cancel anytime effective end of billing cycle); or (b) an annual subscription billed annually at the then-current rate with a ten percent (10%) discount applied. Pricing is set out at visitrecap.com. 
  • Unless canceled, your subscription renews automatically at the then-current rate. You may cancel before renewal to avoid charges for the next billing cycle. All payments are non-refundable unless otherwise stated, including unused portions of subscriptions or credits. 
  • You are responsible for all taxes, duties, and fees related to your purchase. Prices do not include taxes. If applicable, taxes will be billed or collected at purchase. You must provide required tax information and bear responsibility for issues or penalties arising from misrepresentations or non-compliance. 
  • We may offer service credits from time to time. Credits are governed by the applicable disclosures/terms and may be revoked or expire early at any time for any reason, including abuse, misrepresentation, unauthorized transfer, or illegal conduct. 

4.Restrictions on Use: 

You shall not use the Services beyond the scope granted. Without limiting the foregoing, you shall not, directly or indirectly: 

  • Copy, modify, or create derivative works of the Services or documentation. 
  • Rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services or documentation. 
  • Reverse engineer, disassemble, decompile, decode, adapt, or attempt to derive source code or bypass protective measures. 
  • Remove proprietary notices. 
  • Use the Services in a manner that infringes rights or violates applicable law. 
  • Use the Services to develop a competitive product or service. 
  • Interfere with, disrupt, negatively affect, or inhibit other users, or damage/overburden the Services. 
  • Develop or use third-party applications that interact with the Services without prior written consent, including scraping scripts. 
  • Use the Services for illegal or unauthorized purposes, or encourage/promote violations of this Agreement. 
  • Use the Services to provide medical advice.  

5.Suspension/Termination of Use: We may suspend or terminate access if we reasonably determine there is a threat/attack on our intellectual property, your use poses a security risk, you are using the Services for fraudulent/illegal activities, provision is prohibited by law, you are in breach of these Terms, or for operational reasons. Termination may result in forfeiture and destruction of Account data. Fees are non-refundable unless otherwise stated; amounts owed become immediately due. Upon termination, all rights end and you must discontinue use. Provisions that should reasonably survive termination will survive. 

6.Reserved Rights: We reserve all rights not expressly granted. Nothing grants any intellectual property rights by implication, waiver, estoppel, or otherwise. We may alter pricing, features, specifications, capabilities, release dates, or other characteristics at any time. Updates/upgrades/patches may be required to continue using the Services. NO OTHER RIGHTS ARE GRANTED EXCEPT AS EXPRESSLY SET FORTH HEREIN. 

9. USAGE DATA AND PRIVACY 

1.Usage Data: We may monitor use and collect and compile data related to such use (“Usage Data”). As between us and you, all right, title, and interest in Usage Data and all related IP belong solely to us. We may: (i) make Usage Data publicly available in compliance with law; and (ii) use Usage Data as permitted by law; provided such Usage Data do not identify your personal information as defined in our Privacy Policy. All information we collect will be used in accordance with our Privacy Policy at visitrecap.com/privacy 

2.Notice and Consent to Electronic Communications: By accessing or using the Apps, you consent to receive electronic communications from us (e.g., responses, announcements, updates, security alerts). You agree that electronic notices satisfy legal requirements for written communications. 

3.Feedback: If you provide suggestions or materials (“Feedback”), we may use Feedback in our business operations. You assign to us all right, title, and interest in Feedback, and we may use it without attribution or compensation. You are responsible to ensure Feedback does not contain personal health information or identifiers. 

10. LIMITATION OF LIABILITY 

  1. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR AGGRAVATED DAMAGES, LOST PROFITS OR REVENUES, LOSS OF DATA, OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THESE TERMS, REGARDLESS OF FORESEEABILITY OR THEORY OF LIABILITY. WE ARE NOT LIABLE FOR DAMAGES ARISING OUT OF YOUR USE OF OR RELIANCE ON THE SERVICES OR INABILITY TO ACCESS OR USE THE SERVICES, EVEN IF ADVISED OF POSSIBILITY. WE ARE NOT LIABLE FOR DELAYS/FAILURES RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. 
  2. OUR SOLE AND ENTIRE MAXIMUM AGGREGATE LIABILITY SHALL BE LIMITED TO THE FEES PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEEDING THE EVENT GIVING RISE TO THE LIABILITY.  

11. INDEMNITY 

YOU AGREE TO INDEMNIFY AND HOLD US, OUR AFFILIATES AND OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, LIABILITIES, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR USE OF THE APP OR SERVICES; (II) YOUR BREACH OF THESE TERMS OR OF APPLICABLE LAW; (III) YOUR DATA; AND (IV) YOUR VIOLATION OF THE RIGHTS OF ANY THIRD PARTY. 

12. NO WARRANTY 

THE SERVICES ARE PROVIDED “AS IS” AND WITH ALL FAULTS AND DEFECTS WITHOUT CONDITION OR WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL CONDITIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL MEET REQUIREMENTS, ACHIEVE RESULTS, BE COMPATIBLE, OPERATE WITHOUT INTERRUPTION, OR BE ERROR-FREE, OR THAT ERRORS WILL BE CORRECTED. 

13. WAIVER OF RECOURSE TO COURTS AND BINDING ARBITRATION 

UNLESS PROHIBITED BY LAW, ANY CLAIM OR DISPUTE BETWEEN YOU AND US ARISING FROM OR RELATING TO YOUR PURCHASE OR USE OF SERVICES WILL BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION. 

The arbitration will be administered in accordance with the Arbitration Act, 1991 and the ADR Institute of Canada, Inc. Arbitration Rules, as applicable and will be held in Sudbury, Ontario. 

The arbitrator will have exclusive authority to resolve disputes relating to arbitrability/enforceability, including unconscionability. The arbitrator may grant any relief available in court. The award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. 

If any provision of this arbitration clause is found unenforceable, it will be severed and the remaining arbitration terms will be enforced. 

14. ASSIGNMENT 

You will not assign any rights or delegate obligations under these Terms without our prior written consent. Any purported assignment in violation of this section is null and void. No assignment relieves you of obligations under these Terms. 

15. NO WAIVERS 

Failure or delay by us to exercise a right will not constitute a waiver. Any waiver must be in writing and signed by an authorized representative. 

16. INCORPORATION BY REFERENCE 

Policies (including the Privacy Policy), guidelines, user guides, or other materials related to your use of the Services are incorporated by reference and binding as if set forth in full. 

17. NO THIRD-PARTY BENEFICIARIES 

These Terms do not confer rights or remedies on any person or entity other than you, unless expressly stated. 

18. RELATIONSHIP OF THE PARTIES 

This Agreement does not create a partnership or joint venture. Neither party has authority to bind the other except as expressly provided. 

19. FORCE MAJEURE 

VisitRecap shall not be liable for delay or failure in performance caused by circumstances beyond our reasonable control. 

20. NOTICES 

  1. To You. We may provide notice by email to the address you provide or by posting to the App. Email notices are effective when sent; posted notices are effective upon posting. You are responsible for keeping your email address current. 
  2. To Us. To give us notice, contact: (i) by email to [info@visitrecap.com]info@quickchart.ca; or (ii) by personal delivery, overnight courier, or registered/certified mail to: Joel Moktar, 2120 Regent St., Unit 2, Sudbury, Ontario, P3E 3Z9. We may update addresses by posting notice on the Site. 

21. SEVERABILITY 

If any provision is invalid, illegal, void, or unenforceable, it will be severed and will not affect the remaining provisions. 

22. GOVERNING LAW AND VENUE 

These Terms are governed by the laws of the Province of Ontario and applicable Canadian federal laws. Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the courts of the Province of Ontario, and the parties hereby attorn to the exclusive jurisdiction and venue of such courts. 

23. ENTIRE AGREEMENT 

These Terms and our Privacy Policy constitute the final and integrated agreement between you and us on the matters contained in these Terms. 

24. SURVIVAL 

The parties agree that any provisions of this Agreement which, by their nature, are intended to survive termination or expiration shall so survive. This includes, without limitation, provisions relating to confidentiality, intellectual property, indemnification, limitation of liability, and payment obligations accrued prior to termination.